Iconic Harlem Jazz Club
Harlem, NYC
Supported the reopening of an iconic NYC jazz venue by building a complete onboarding and compliance system. Delivered a trained, fully onboarded team with scalable systems for future hires and improved pre-opening readiness.
Challenge
This Infamous Jazz Club who once welcomed the likes of Billie Holiday & Louis Armstrong was reopening under new leadership and required full administrative and operational setup to support a brand new team. We created and implemented onboarding systems, employee policies, and compliance-ready documentation, ensuring a smooth and scalable launch for over 15 new hires.
Services Delivered
● Collected W-2 forms, IDs, and tax information for all new hires; ensured IRS filing compliance
● Created digital and physical personnel files with signed contracts, emergency contacts, and policy acknowledgements
● Developed and printed onboarding packets including code of conduct, appearance guidelines, and social media usage policies
● Created and presented a dynamic orientation presentation using a projector to engage staff and cover brand history, service standards, and guest experience expectations
● Set up all staff in the Toast POS system and conducted live training sessions on order entry, menu layout, and service flow
● Conducted a full venue tour highlighting FOH and BOH responsibilities, key service zones, and venue culture
● Created a reusable onboarding and orientation template for future team integration
Outcome
● Full FOH team onboarded and trained within five business days
● W-2s, IRS documents, and personnel files organized and submitted on time
● POS fully operational with logins assigned and tested pre-opening
● Clear workplace policies implemented, supporting professionalism and brand consistency